Getting help
Service Status
Incidents and upcoming changes with the linux support service are reported using the IT tools.
You can suscribe to the linux-users egroup to receive important updates by email.
The SLS gives you a quick overview of the IT service status.
Upcoming changes and incidents are reported to the IT Status Board.
Reporting problems
For reporting problems or asking for assistance, please contact the service desk at https://cern.service-now.com/service-portal/. Checking the IT SSB and the IT Service Display will help to see if the problem is known.
For raising a ticket specifically for the Linux support team, you can use this direct link.
Getting updates and help on IT projects
IT Technical Users Meeting (ITUM)
This meeting provides a technical update on IT department services, including ‘heads-up’ information on future plans. It is aimed at technical experts within CERN's Experiments and User Communities.
Minutes and notes can be found in Indico.
IT Consulting Service
The IT consulting service is a recent initiative from the IT Departement that offers:
- The possibility to exchange ideas in order to understand the supported IT landscape at CERN.
- Help with system architecture and design.
- Assessment of impact on security, software licenses and cost.
You can make a request in SNOW for any enquiry.
Tell your managers!
Online chat
For quick discussions a Mattermost linux channel exists. Most IT projects have a channel.
Nonetheless, for support matters, it is always encouraged to create a SNOW ticket.